Shipping policy

SHIPPING POLICY

Order Processing
Orders are generally processed within one (1) business day of payment confirmation being received. We reserve the right to delay processing where additional verification is required.

Shipping Methods
All orders are shipped via Australia Post Express Post, with tracking information provided once your order has been dispatched. Please note that delivery timeframes are estimates only and may be affected by carrier delays, remote delivery locations, public holidays, or inaccurate address details. We are not responsible for delays once an order has left our facility.

Shipping Accuracy
It is your responsibility to ensure all delivery information entered at checkout is correct. We are not liable for deliveries that fail or are returned as a result of an incorrect address, failed delivery attempts, or other customer error. Additional shipping charges may apply where reshipment is required.

Risk and Title
Risk in the goods transfers to the customer upon dispatch from our facility.

Lost or Damaged Shipments
If your order arrives damaged or has not been received within a reasonable timeframe, please contact us within seven (7) days of the expected delivery date. Include your order details and any relevant supporting information, such as photographs. We will engage with Australia Post as needed; however, resolution timelines are subject to the carrier's investigation process.

RETURNS POLICY

Given the nature of our products, we are unable to accept returns once an order has been dispatched, except where required under Australian Consumer Law.

Change of Mind
We do not offer refunds or exchanges for change-of-mind purchases. Please ensure the products you select are appropriate for your intended application prior to placing your order.

Faulty or Incorrect Items
If you receive a defective, incorrect, or transit-damaged item, please contact us within 48 hours of delivery. We may request photographic evidence, product details, or return of the item. Once an issue is confirmed, we will offer a resolution in line with Australian Consumer Law, which may include a replacement, store credit, or refund.

Australian Consumer Law
Nothing in this policy limits or excludes any rights you may have under the Australian Consumer Law.

ORDER REFUSAL AND CANCELLATION 

We reserve the right to refuse or cancel orders, limit quantities, or decline service — particularly where concerns relating to eligibility, compliance, or suspected misuse are present. Where payment has already been processed for a cancelled order, a full refund will be issued.